Privacy policy

Who we are

This Privacy Policy explains how Her Studio collects, receives, and handles your personal information when you browse our website or purchase our digital guides and planners.

Information we receive and collect

We only collect or receive the information needed to deliver your products and support you:

• Order and checkout details: When you purchase a guide, we receive your name, email address, order/receipt ID, billing country or region (for tax compliance), and the products you bought.
• Support messages: When you email us or use our Contact page (which opens your email app to send a message), we receive your name, email address, order email if provided, and the contents of your message.
• Basic technical data: Our hosting infrastructure and Google Fonts (used to display site typography) may receive standard browser request data such as your IP address and device/browser type.

Payments and Merchant of Record (Polar)

Checkout, billing, invoicing, fraud screening, and global sales tax/VAT handling are processed securely by Polar (polar.sh) as our Merchant of Record and authorized reseller.

Polar collects and processes your payment details in accordance with its own privacy and security practices. Her Studio never sees, processes, or stores your full payment card numbers.

How we use your information

We use your information strictly to:

• Deliver your instant-download PDF files and order confirmations
• Resend lost download links and respond to support requests within 24 to 48 hours
• Process eligible replacements or refunds through Polar and help prevent fraud or payment disputes
• Maintain order records required for accounting and legal compliance

We do not sell, rent, or trade your personal information to third parties, and we do not send unsolicited marketing spam.

Cookies and third-party services

Our storefront uses minimal technical functionality and does not run third-party advertising trackers. During checkout or in your customer order portal, Polar may use essential cookies or session storage required for secure payment processing and fraud protection. Pages also load fonts from Google Fonts to render typography consistently.

Data retention and security

We keep order details and support correspondence only for as long as needed to re-deliver your purchased files, handle support or refund questions, and meet applicable legal, tax, and accounting requirements. We use reputable providers with encrypted HTTPS connections to help protect your data.

Your privacy rights and choices

Depending on where you live (including the EEA, UK, or US states with consumer privacy laws), you may have the right to request access to, correction of, or deletion of the personal information we hold about you, or to object to certain processing.

To make a privacy request regarding data held by Her Studio, email support@1her.studio. Note that certain billing or tax records managed by Polar may need to be retained for statutory compliance.

Children’s privacy

Our website and digital store are intended for general audiences and are not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

Updates and contact

We may update this Privacy Policy from time to time by updating the date at the top of this page. Questions or privacy requests? Email us at support@1her.studio or visit our Contact page.