Refund policy

Digital products and instant delivery

All Her Studio products are instant-download digital PDF files. No physical item is shipped. Because digital files cannot be returned once download access is delivered, all sales are generally final after checkout, except in the eligible situations listed below or where required by applicable consumer law.

Payments and Merchant of Record (Polar)

Checkout, billing, global sales tax/VAT, and payment processing are handled securely by Polar (polar.sh), acting as our Merchant of Record and authorized reseller.

Any approved refund is processed through Polar back to your original payment method, along with any applicable sales tax or VAT. Depending on your bank or card issuer, refunds typically appear within 5 to 10 business days.

When you may be eligible for a replacement or refund

We want you to be able to download, open, and print what you purchased. You may be eligible for a replacement file or refund if:

• Corrupted, unreadable, or wrong file: A file is damaged, will not open, or does not match the product you ordered, and we are unable to provide a working copy.
• Accidental duplicate purchase: You accidentally purchased the exact same guide more than once.
• Non-delivery: You did not receive your download link after payment and our support team cannot restore access.

What is not covered

Refunds are generally not offered for:

• Change of mind once the digital files have been downloaded or accessed.
• Not checking the product description, page count, or format (standard PDFs in US Letter and A4 sizes) before purchasing.
• Minor colour variations when printing at home due to printer settings, ink levels, or paper stock.

Need your files again?

Lost your download link or deleted your files? Write to us with the email address you used at checkout and we will resend your download link.

How to request help or a refund

Please contact us before opening a payment dispute or chargeback so we can fix the issue right away. Email support@1her.studio or use our Contact page with:

• The email address you used at checkout
• Your Polar order or receipt ID
• The product name and a brief description of the issue

We reply within 24 to 48 hours. You can also view your order details and receipts anytime through the customer portal link in your Polar receipt email.

Fair use and statutory rights

Her Studio and Polar reserve the right to decline refund requests in cases of suspected fraud, misuse, or policy abuse. Nothing in this policy limits or excludes any non-waivable consumer rights you may have under applicable local law.

Contact

Questions about an order or this policy? Email us at support@1her.studio.